Frequently Asked Questions

You can book directly online on each experience page or get in touch via the customization form or WhatsApp. A Domus Travel advisor will assist you with every detail.

Absolutely. All our journeys can be tailored to your preferences: duration, accommodation type, special activities, or travel pace. Submit a request on the "Customize a vacation" page.

We focus on small groups (typically 6–12 guests) for an authentic experience and personal attention. We also organize private tours for families or groups of friends.

Of course! Many of our guests join group trips solo. You can choose to share a room with another traveler of the same sex or opt for a single room supplement.

You have access to a 24/7 emergency hotline dedicated to our travelers and direct WhatsApp support with our team throughout your journey.

Our team provides consulting in Romanian and English. Local guides in partner destinations speak English or the local language with translation provided.

We accept secure online card payments (Visa, Mastercard) processed via Stripe, bank transfers, or a secure payment link sent by your travel advisor.

Yes, for trips booked in advance a booking deposit is paid (usually 30%), and the remaining balance can be settled in installments up to 30 days before departure.

We accept Romanian vacation vouchers and cards (Sodexo/Pluxee, Edenred, Up) for all eligible domestic accommodation and tour packages in Romania.

Each experience clearly details included services: accommodation, transport, specified meals, guided tours, and local taxes. Optional activities are always noted separately.

Requirements depend on the destination and your citizenship. Your Domus Travel advisor will provide full guidance on passport validity, visas, and health regulations before your trip.

Cancellation terms are transparent and reflect our supplier policies. You receive full contract terms before booking, and we always strongly recommend travel cancellation insurance.